Sølvgarden offers accommodation and stay the way you want it. Hotels and motels with single rooms, double rooms or family rooms. For very special occasions, the Tower Suite is the icing on the cake. Choose between large or small cabins . If you have a caravan or camper, there is a connection to electricity and TV ready. And for those of you who think it is cozy to sleep in a tent, we offer a campsite with 5-star sanitary facilities.
GROUP IN THIS CONTEXT MEANS A COMPANY/GATHERING OF AT LEAST 11 PEOPLE.
ORDER
A booking made by a guest is binding on both the company and the guest when the booking is confirmed by the company. Such an agreement can be made verbally or in writing. When booking by telephone, the telephone call is considered confirmation. The number of participants, price, accommodation, catering, and other goods and services to be provided by the company are stated in the confirmation. When booking/arrival, the guest must provide the personal information that is prescribed by law and regulations, or for other reasons that are necessary for the company's operations.
BOOKINGS MADE 30 DAYS OR LESS PRIOR TO ARRIVAL
Bookings for group stays or conferences made later than 30 days before arrival must be confirmed/cancelled 2 days after receiving the offer/confirmation. After this, the same rules as mentioned above apply.
VALIDITY OF THE PRICE AGREEMENT
The agreed prices are binding on both parties.
However, the company reserves the right to adjust prices as a result of changing costs due to increased taxes and fees, or other circumstances beyond the company's control.
If more than 40% of the ordered quantity is cancelled, the company reserves the right to change the prices.
CANCELLATION OF ACCOMMODATION UNITS AND OTHER GOODS AND SERVICES
All cancellations and changes to the order must be notified to the company in writing in order to be
valid.
Free cancellation must be made in writing no later than 6 weeks before arrival for groups between 11-29 people, and 8 weeks for groups between 30-49 people.
Free cancellation of groups of more than 50 people must be made in writing no later than 16 weeks before arrival.
For cancellations of a pension later than 4 weeks before arrival, the customer will be charged 55% of the agreed price for the pension for the number of nights booked. The room rate will be charged in full.
Agreed cancellation deadlines also apply to other goods and services that have been ordered.
Cancellation on the day of arrival, or no-show, will charge the customer 100% of the
agreed price for the entire stay.
If cancelled within the set deadlines, any advance payment will be refunded.
REDUCTION IN NUMBER OF PARTICIPANTS
Deadlines for reduction and financial consequences:
4 – 2 weeks before arrival – 20% of the originally booked number of participants without financial consequences for the booking party
2 – 1 weeks before arrival – 10% of the originally booked number of participants without financial consequences for the booking party.
Reductions cannot be made later than 1 week before arrival.
PAYMENT
Unless otherwise agreed, an invoice will be sent upon departure with a 14-day grace period.
In the event of late payment, interest will accrue in accordance with Section 3 of the Late Payment Interest Act, currently 8,75% pa.
A separate invoice will be created for each participant for services not included in the price quote. The client is responsible for all unsettled participant invoices.
NAME LIST/COURSE PROGRAM
An alphabetical list of names, any program and special needs such as food allergies must be sent to the company no later than 2 weeks before arrival.
DISPOSITION OF ACCOMMODATION UNITS
Booked accommodation units are not guaranteed to be ready until after 4:00 PM on the day of arrival, and can be used until 11:00 AM on the day of departure. The accommodation unit can be used after this time by agreement with the company. The booking will then be charged 100% of the current daily rate for the unit in question or by other agreement.
Arrival after 18 pm must be arranged in advance.
THE COMPANY'S OPTIONS FOR RELOCATING A GUEST
If the company cannot fulfill the booking in accordance with what has been agreed, it must provide the guest with an equivalent or better alternative in its own company or other accommodation at no additional cost to the guest.
LIABILITY FOR DAMAGE
The customer is liable for damage caused to the company as a result of negligent or intentional
performance of the participants.
GUEST'S BEHAVIOR AT THE COMPANY
The guest is obliged to follow generally good manners during his/her visit to the establishment, and to comply with the establishment's regulations of which he/she has been made aware. If the guest has seriously and repeatedly violated this rule, he/she is considered to have broken the agreement with the establishment and may be immediately expelled. In such a case, the guest may not demand a reduction in what he/she owes, or a refund of amounts already paid.
intentional behavior of the participants.
FORCE MAJEURE
Events beyond the control of the contracting parties – for example, strikes, lockouts, fires, etc., which make
the impossibility of fulfilling the obligations in this agreement – gives the right to terminate the agreement without liability for damages.
COMPLAINTS
Neither the ordering party nor the company will accept complaints from participants that are not submitted in this manner.
as soon as possible and at the latest before departure.
VENUE
All disputes that may arise between the parties to this agreement or otherwise, or
between guests and the company, shall be treated according to Norwegian law. If the dispute is not resolved amicably, the company's property jurisdiction shall apply.
